Here is a selection of commonly asked questions that we thought you may find useful.
Please note: If you do not find the answer to your question here then please use the online chat down at the bottom of this page to find out the answer...we are here to help.
Q. Where can I find the technical information & dimensions for your bathroom suites?
A. Simply click the item image you are interested in on our product selector guide and you will see all the specifications along with a downloadable/printable datasheet Plus you can use our Live Chat or email us any queries you may have.
Q. How do I cancel my order?
A. We understand that on occasion you may need to cancel your bathroom suite order please contact us immediately via. by emailing us info@lovebathrooms.co.uk or by Telephone (0151 832 7032) please quote your order reference number.
When instructed please return the item to us within seven days of receipt. All Suites must be returned unused and in their original protective packaging.
Please note unfortunately, we cannot refund goods that have been damaged whilst in your possession, and we will not be responsible for any return costs for unwanted items.
Q. How do I return a suite?
A. Please see order cancelations above.
Q. Do you have a catalogue?
A. We do not use catalogues as our ranges are constantly being added to but we provide detailed information on the website and downloadable, printable datasheets plus we are available to answer any or your questions.
Q. I am a plumber can I buy direct from you
A. Yes and there are many advantages to becoming one of our registers Trade customers, you will be very welcome take a look here for the benefits to you.
Q. You state yours are complete bathroom suites what does this include?
A. Great question, if you look closely you will see that most suppliers do not include the taps, siphons and other integral items which when you add them to their deals makes them not such good bargains. Our bathroom suites include everything your plumber will need to install your bathroom suite for you. It is delivered to your door complete with taps and wastes ready for install, we do not believe in hidden extras that is not our style.
Q. How do you get your prices so low?
A. With our large stock holding facilities and our huge buying power we are able to supply top quality bathroom suites at truly unbelievable, all inclusive prices including VAT and free local delivery.
Q. If both myself and my sister buy a bathroom suite from you do we get a discount?
A. Speak to us, depending on what range I am sure we can help you; we want you to be so satisfied that you tell all your friend and family.
Q. Our association buys lots of bathroom suites can you cope with large orders?
A. Yes we keep a large stock of bathroom suites and can cater to nearly every scenario, please get in touch so we can discuss.
Q. The prices seem too good to be true what is the catch?
A. We can assure you there is no catch; we sell a lot of bathroom suites, we have compiled a great range of quality reliable bathroom products which we stock and supply from our own premises, ensuring you get a great service to go along with your great price. Also did we mention we keep spare parts for all of our products meaning you don’t have to change the item in the event of a breakage you can replace parts and get great advice to do so from our team.
It is also our philosophy to be here for another 50 years by delivering great deals and service for our customers who come back time and time again.
Q. Do you have a shop/store/showroom?
A. Yes we sure do, unlike a lot of other bathroom internet retailers we started the traditional way with blood sweat and tears day in day out learning and perfecting our knowledge of the bathroom industry in a real working bathroom showroom. We feel this experience has brought us up against most of the problems the bathroom industry can muster so you are in safe hands with us. We are sure our commitment to the bathroom industry will shine through our products and service.
Q. Can I collect my order from you?
A. Yes certainly we would love to have you down to our store for a chat and you get to see why we have been in the bathroom industry for so many years. Our store is based in Liverpool England.
Q. What is a two man white glove delivery service?
A. *dependent on negotiations with courier*
Q. I missed my delivery, what should I do now?
A. Please ensure you try your best to meet the delivery date and time. If the delivery is eligible for our free delivery service we will usually attempt to make a second delivery free of charge but we reserve the right to change this at our discretion. If the delivery is attempted using a paid courier service then a redelivery fee may apply – please contact us if you require any more details about this.
Q. Do you offer a next day delivery service?
A. Yes we do please send us your postcode via the chat or email info@lovebathrooms.co.uk to see if you are eligible for the next day delivery service.
Q. Do you offer international delivery?
A. Many of our products are available for international shipping, please use the chat box (bottom right) to enquire about the item you require and we will try our best to source a cheap reliable service for your international delivery or email info@lovebathrooms.co.uk